Frequently Asked Questions
How can I get in touch?
You can contact us by email at email@example.com
What payment methods do you accept?
We accept all major forms of online payment. You can pay us directly using Apple Pay, Credit/Debit Card, Google Pay, PayPal and Shop Pay through our website checkout page.
We accept all major forms of debit and credit card, including American Express, Diners Club, Discover, Maestro, MasterCard, and Visa.
You can also split your payments into 3 with Klarna. For more information on Klarna payments visit our About Klarna page.
You’ll see a list of all payment methods we accept on our website. You can select the best option when you checkout.
Where can I upload my artwork?
You’ll get the option to upload artwork files when you select your product. You can simply drag and drop your designs, or upload them from your computer.
Once you’ve uploaded your artwork and placed your order, your files will be transferred to us. We’ll review them and contact you if we have any questions or queries about your artwork or your order.
If you do not have your artwork available when placing your order, you can email it to us at firstname.lastname@example.org when you are ready. Make sure to include your order number so we know it’s you!
How can I create an account?
Creating an account is simple and makes completing future orders easier and faster.
Click on the person icon on the top right of the webpage and there you will find the option to fill in your details. Once you’ve added your details, you can create an account.
You also have the option to create an account at the checkout while placing your order.
We have strong processes in place to ensure that your data is protected.
When can I expect my order to arrive?
We aim to get producing all orders as soon as possible. Our standard turnaround times are listed below:
Vinyl stickers: 5 to 10 working days from approval of your digital proof (if a digital proof is required) and full payment has been received.
Egg Shell stickers: 5 to 10 working days from approval of your digital proof (if a digital proof is required) and full payments has been received.
During busy periods, production times may be longer. If you’re working to a deadline, let us know when placing your order. We’ll do everything we can to deliver in time, and will let you know if we can’t.
Do you offer discounts for repeat orders?
We can sometimes offer discounts to frequent customers who order in large volumes but will only discuss this on a case-by-case basis.
We reserve the right to use images of any screen printed or digital orders printed by us (including vinyl stickers, eggshell stickers, paper prints, garments, etc.) on our social media networks.
If you would not like your stickers or prints to be posted on social media platforms, please email us at email@example.com to let us know.
Placing Your Order.
You start by placing your order and attaching your artwork to the provided upload button on our website, once your order has been placed (if you haven’t already attached your artwork) you will need to email it over, along with your TAU- number, ideally on the same email that you placed your order with.
Setting Up Your Artwork.
Once I receive your artwork, I will set it up according to your order requirements and start printing your order. The whole process can take up to 7 to 10 WORKING DAYS, depending on my workload. While I do my best to meet all deadlines, they need to be confirmed before your order is placed to avoid any confusion or disappointment.
Popping And Packing.
After your order is printed, it will be cut into the custom shapes that you have requested. Each sticker will then be individual popped out of the sheets they were printed on, then will undergo a final quality check before being put in to bags of at least a 100 and then boxed up ready to be shipped to you.
Your order is now ready to be shipped. I use DPD for all our deliveries as I have found them to be the most reliable after a lot of trial and error. I try to take the orders to the local drop-off point every day, but if not, it will be done at the every least every other day. You can track your orders on the tracking page. Finally you get to enjoy your order.